This Privacy Policy explains how gopk collects, processes, stores, shares, and protects the personal data of players and users of the gopk platform. We are committed to handling your information transparently and responsibly, in accordance with applicable data protection standards. By registering or using gopk, you acknowledge that you have read and understood this policy.
Six core principles govern how gopk handles every piece of personal information it collects from Pakistani players and users worldwide.
gopk collects only the personal data that is strictly necessary to provide its Services, verify player identity, process payments, and comply with regulatory obligations. We do not collect data we have no operational or legal justification to hold.
All personal data held by gopk is protected by TLS 1.3 encryption in transit and AES-256 encryption at rest. Access to player data within gopk's systems is restricted to personnel with a legitimate operational need, enforced by role-based access controls.
gopk recognises your right to access, correct, and in certain circumstances request deletion of the personal data we hold about you. Requests can be submitted at any time through your account settings or by contacting gopk support directly.
gopk does not sell, rent, or trade your personal data to third parties for marketing purposes. Data is shared with third parties only where required to deliver our Services, process payments, comply with legal obligations, or prevent fraud.
gopk retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. Account data and transactional records are retained for the minimum period mandated by anti-money laundering regulations.
gopk will notify affected players promptly in the event of any data breach that poses a material risk to their personal information. Updates to this Privacy Policy are communicated through the platform, and the effective date of any revision is clearly indicated.
1.1 For the purposes of this Privacy Policy, the data controller responsible for the personal data of gopk users and players is the operating entity behind the gopk platform, accessible at gopk.ws. This entity determines the purposes and means of processing personal data collected through the gopk platform and associated Services.
1.2 gopk operates under an international gaming licence framework. The data controller is subject to applicable data protection obligations arising from that licence and the regulatory environment in which gopk operates.
1.3 All data protection enquiries, access requests, correction requests, and deletion requests may be directed to the gopk data protection contact, details of which are set out in Section 13 of this Policy.
2.1 gopk collects personal data from you in the following categories and circumstances:
When you create a gopk Account, we collect:
To comply with anti-money laundering obligations and verify your identity, gopk may collect:
3.1 gopk processes personal data for the following defined purposes:
| Purpose | Data Used |
|---|---|
| Account creation and management | Registration data, identity data |
| Age and identity verification (KYC) | CNIC, date of birth, facial data |
| Processing deposits and withdrawals | Financial data, payment method details |
| Fraud prevention and AML compliance | Transaction data, device data, IP address |
| Delivering gaming and betting services | Gaming activity, account data |
| Responsible gaming monitoring | Gaming activity, financial data, session data |
| Customer support | Communications data, account data |
| Marketing communications (where consented) | Contact data, marketing preferences |
| Platform analytics and improvement | Technical data, navigation data |
| Legal and regulatory compliance | All categories, as required |
3.2 gopk does not use personal data for purposes incompatible with those listed above without first obtaining appropriate consent or establishing a separate legal basis for such processing.
4.1 gopk processes personal data on the following legal bases:
5.1 gopk does not sell, rent, or trade your personal data to third parties. Personal data is shared with third parties only in the following limited circumstances:
gopk shares relevant financial and identity data with payment processing partners — including JazzCash, EasyPaisa, HBL, UBL, MCB, and Meezan Bank — to the extent necessary to process your deposit and withdrawal transactions. These providers operate under their own privacy and data security obligations.
gopk shares session and account identifiers with third-party game providers (including but not limited to Evolution Gaming, Pragmatic Play, and Habanero) for the purpose of delivering game content. These providers receive only the minimum data required to operate the relevant game session.
Where gopk engages third-party KYC or identity verification service providers, relevant identity documents and biometric data may be shared with such providers for verification purposes only.
gopk will disclose personal data to regulatory authorities, law enforcement agencies, or courts of competent jurisdiction where required to do so by applicable law, court order, or regulatory direction. Where permitted, gopk will notify affected players of such disclosure.
6.1 gopk uses cookies and similar tracking technologies on its platform to provide and improve the Services. The following categories of cookies are used:
6.2 You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies may impair your ability to access and use gopk's Services. gopk does not use third-party advertising or behavioural targeting cookies.
7.1 gopk retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, subject to the following retention standards:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account plus 5 years post-closure |
| KYC / identity documents | Minimum 5 years post-account closure (AML requirement) |
| Financial transaction records | Minimum 5 years (regulatory and audit requirement) |
| Betting and gaming history | Duration of account plus 3 years post-closure |
| Customer support communications | 3 years from date of correspondence |
| Marketing consent records | Until withdrawn, plus 3 years post-withdrawal |
| Technical and device logs | 12 months on a rolling basis |
7.2 Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with gopk's data disposal procedures.
8.1 As a gopk player or user, you have the following rights in respect of your personal data, subject to applicable law and any overriding regulatory obligations:
Request a copy of the personal data gopk holds about you, together with information about how it is processed and with whom it is shared.
Request correction of any inaccurate or incomplete personal data held about you. You may update certain information directly through your Account settings.
Request deletion of your personal data where it is no longer necessary for the purpose collected, subject to gopk's legal obligations to retain certain categories of data.
Request that gopk restrict the processing of your personal data in certain circumstances, such as where you contest its accuracy or object to its use.
Request a copy of personal data you have provided to gopk in a structured, machine-readable format, where technically feasible and legally permissible.
Object to gopk's processing of your personal data where it is based on legitimate interests, including objection to direct marketing communications at any time.
8.2 To exercise any of the above rights, please contact gopk through the details in Section 13. gopk will respond to valid requests within 30 calendar days of receipt. Where a request is complex or numerous, gopk may extend this period by an additional 30 days, with notice provided to you.
9.1 gopk implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
9.2 In the event of a personal data breach that poses a material risk to the rights and interests of affected players, gopk will notify relevant regulatory authorities and affected individuals in accordance with applicable notification obligations and as promptly as circumstances allow.
9.3 While gopk takes its security obligations seriously, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own gopk login credentials and for notifying gopk immediately if you suspect any unauthorised access to your Account.
10.1 The gopk platform is strictly intended for adults aged 21 years and above. gopk does not knowingly collect personal data from individuals under the age of 21.
10.2 Age verification is a mandatory step in the gopk registration process. Where gopk has reasonable grounds to believe that a registered account belongs to an individual under the age of 21, the account will be immediately suspended pending investigation, and all data associated with the account will be handled in accordance with applicable child data protection requirements.
10.3 If you are a parent or guardian and believe that a minor has registered on the gopk platform, please contact gopk support immediately using the details in Section 13. gopk will investigate and take appropriate action, including account closure and data deletion where legally required.
11.1 The gopk platform serves players primarily in Pakistan. Where it is necessary to transfer personal data to third-party service providers or infrastructure located outside Pakistan — for example, to cloud service providers, game studios, or KYC verification services operating internationally — gopk takes steps to ensure that such transfers are conducted in a manner consistent with applicable data protection requirements.
11.2 International transfers are conducted under appropriate safeguards, which may include contractual data protection clauses with the receiving party, transfer to jurisdictions recognised as providing adequate data protection, or other mechanisms as required by applicable law.
11.3 In all cases, gopk requires international data recipients to maintain data protection standards at least equivalent to those applied by gopk itself, as described in this Privacy Policy.
12.1 gopk reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or operational requirements.
12.2 Where changes to this Policy are material — for example, where they affect the categories of data collected, the purposes for which it is used, or the rights available to players — gopk will notify registered players via the mobile number or email address on their Account, or by prominent notice on the gopk platform, prior to the changes taking effect.
12.3 The date of the most recent revision to this Privacy Policy is displayed at the top of this document. Players are encouraged to review this Policy periodically. Continued use of the gopk platform following notification of changes constitutes acceptance of the revised Policy.
13.1 For all enquiries, requests, or complaints relating to this Privacy Policy or the processing of your personal data by gopk, please contact us through the following channels:
13.2 If you are not satisfied with gopk's response to your privacy enquiry, you have the right to escalate your complaint to the relevant data protection supervisory authority or to the dispute resolution mechanism provided by gopk's licensing authority.
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